Many years back, Discount Tire responded to a very clear customer demand: offer a customer-friendly tire replacement program. At that time, our standard warranty was much the same as everybody's-just like today-based on prorating according to wear. So, we decided to innovate. How about offering a certificate which may be purchased at a reasonable price, that would provide for a replacement tire at no additional charge, regardless of wear, down to the legal tread depth?
This program, called the Certificate for Repair, Refund or Replacement, would cover the tire problems that really frustrate people-road hazards and defects-from the moment they bought the tires to the final mile of legal tread depth (3/32"). Ever hit something in the road that ruins your tire? How about a tire that becomes defective? Who cares about why this happened? You just want a new tire put on with no hassles, and we agree.
After tens of thousands of replacement tires later, our Certificate for Repair, Refund or Replacement program is still doing its job. It serves hundreds of thousands of satisfied Discount Tire customers who have repeatedly thanked us for this part of our service by asking to renew each time they buy tires.
How Does the Certificate Work?
If a tire covered by the Certificate for Repair, Refund or Replacement fails due to a defect or a non repairable road hazard, and still has legal tread (3/32") remaining across the tire, and it has been in use less than 3 years from date of purchase, Discount Tire will give a refund of the full purchase price, together with the applicable sales tax and give you the option to purchase the same new or comparable tire at the refund price, with the payment of any applicable sales tax. There is no prorating, no disqualification for any reason such as run-on damage and no mileage adjustment. It is the very best tire certificate program we know of.
How to Purchase the Certificate?
At the time you are buying your new tires, we will ask if you want to purchase the Certificate for Repair, Refund or Replacement for your tires.
If you are not ready at that time, we still allow 30 days from the date of purchase to buy the certificate. Simply revist your local Discount Tire store or give us a call. Remember, the sooner you buy, the sooner you are covered by the best tire program in the business.
How to Redeem the Certificate?
- Visit your closest Discount Tire store, validate the Certificate, receive a refund and purchase a replacement tire if you choose to do so.
- If you have relocated to an area where there is no Discount Tire store, contact Consumer Affairs at 888-774-6560 and a representative will facilitate your tire replacement.
- If you are traveling, call 888-774-6560 and you will either be directed to the nearest Discount Tire location or given an alternate solution for your tire refund or replacement.
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Conditions and Exclusions
Non-commercial service includes use by the owner in his/her regular trade or business but excludes commercial truck, racing, off-the-highway, taxi, limousine, or similar service. Passenger, SUV or light truck tire road hazard warranty (if applicable) does not apply to tires used on commercial trucks, recreational vehicles or off-the-highway service. Mileage warranty (if applicable) applies only to tire's original purchaser on the car, SUV or light truck on which originally installed. These warranties do not cover tire damage, destruction or failure from fire, vandalism, or accident, irregular or premature tread wear caused by improper inflation, misalignment, or imbalance of wheels, worn out shock absorbers or brakes, damage or failure due to other non-tire causes such as being run flat, mechanical condition of vehicle, cut from rim or chains, or any willful abuse. A tire is not adjustable for problems of appearance after the first 10% of wear. All Certificates expire three (3) years from the date of purchase or at such time that the tire has less than the legal tread depth (3/32") across the tread, whichever first occurs. Terms of manufacturers' warranties may differ.
These limited warranties are the exclusive warranties of Discount Tire stores, are in addition to the warranties of the manufacturer, and set forth the exclusive remedies available to the tire user. Discount Tire stores shall not be liable for any consequential, special or contingent damages or expenses arising directly or indirectly and no company representative may enlarge or alter the terms of the Certificate.