New Tires and Wheel Store in Burlington, NC 27215

Tires came in two days early and they called to get me in that day! Less than an hour to mount and balance all four.

Entire store team was terrific, great attitude, professional, efficient, knowledgeable. And btw…the prices and products are extremely competitive.

Having a tenured career in customer service management over the past 2+ decades, there has been a decline of the customer-centric approach in the industry over the years with the generational turnover at both the corporate and store levels. This location is the last remnants of the customer-centric approach the industry once thrived in and I have flipped all the cars in my household to be serviced here. I’m posting this because I know first hand that customers are quick to leave negative comments versus rave comments and in my opinion, this location has worked hard and earned the opportunity to have a rave review in an industry where mega-corporations have accepted a lethargic approach to the customer experience. Many say they are customer focused, very few actually deliver and this location has consistently delivered. A very big thank you to the whole team.

Super quick in and out and very attentive!

These guys take care of me each and every time I walk through the doors. Whether I schedule an appointment or just drop in when I have time. They are honest, professional and truly care about their customers. I am so grateful that I was introduced to Discount Tire in Burlington almost 3 yrs ago.