New Tires and Wheel Store in Wake Forest, NC 27587

This was my second experience with Direct Tire. The first experience was stellar and I was determined to use them again. The second experience cemented my commitment to using Direct Tire as my store for tires. They were up front with everything and no “hidden” charges were given to me…thank you Direct Tire for and outstanding company and I will be happy to recommend to anyone…!

Fantastic!

I purchased 9 tires from this location.But i've also utilized their free tire repair service for tires that I did not purchase on site and they have always taken fantastic care of me. They stay very , very busy , so a wait is to be expected , but they will take fantastic care of you and your vehicle. We are actually quite lucky to have a discount tire in this area.

Other than new tires on back of car when I thought they should of put them on front everything was great

Great experience. Went in due to a tire pressure leak that I was experiencing. They found the issue, fixed the tire free of charge. I was in and out within 30 min.

I have been a customer of Discount Tire for many years because of the great service I have consistently received. Despite the showroom being remodeled and having to wait outside under a popup canopy, the experience was still very acceptable. The staff has always been friendly and professional. I will definitely return for the next round of rotating tires or a new purchase.

Great service… fast !

I had to replace tire pressure sensor(s) on my Tacoma 2011. It was really a pleasant experience visiting the store. The employees are professional, welcoming and knowledgeable, the store is clean and the waiting room is quite accommodating. And the prices are very competitive. Special thanks to Baylin, my advisor, who provided me with a good advice to replace all sensors (15-years old) but at the same time he was not overselling. Definitely recommend. A piece of advice - if possible, make online reservation, can save you some time.

I’ve been a customer for more than 40 years and have consistently found the service, pricing, and discounts to be among the best available. The one area that continues to fall short is the online appointment process. The current system allows customers to reserve a specific time, creating the expectation that service will begin at or near that appointment. However, that has not been my experience. On each of my last four visits to the Wake Forest location, I arrived on time, waited in line to check in, and was then placed in the same queue as walk-in customers. If the appointment system is intended to improve the customer experience, there should be a streamlined check-in process and a meaningful benefit for customers who schedule in advance. Otherwise, the reservation serves little practical purpose and does not help customers manage their schedules. I’m sharing this publicly because I’ve raised this concern through multiple customer surveys without seeing any changes to the process or receiving acknowledgment of the issue. My concern is not with the company overall—which has earned my business for decades—but with this specific aspect of the customer experience. Addressing the appointment process would significantly improve the value of online scheduling and better align it with customer expectations.