Discount Tire Salem

Bought tires online,booked appointment,start to finish was 50 minutes.Great service!

Great Experience! Highly Recommend!

Good prices and good service.

Great job to the team at Lancaster location in Salem - I was in and out on a very busy Saturday- water , coffee and reception was welcomed. My truck pulled right up front and I was on my way- Nice work team

Best place for tire purchases. Very willing to price compare and give the best deal.

The store techs are always right there when you pull in and are very concerned with helping you with your needs.

Awesome people good vibe.

Excellent service

Full of employees that are passionate, knowledgeable, advanced customer service, care, education, sense of humor, strong work ethic. and peace of mind service.

On 9/24, I ordered tires, scheduled an appointment and signed up for a credit card all while on the phone with a representative, he was attentive and patient. I scheduled the appointment for 10/15 knowing I had to schedule out for work and the representative on the phone assured me it would not be a problem to schedule so far out. On Friday 10/11, I got an email confirming my upcoming appointment for 10/15 @ 9:30. When I arrived on 10/15 my appointment was gone! The sales representative in store told me there was some mix up and I had to go online and reschedule for a later appointment that day. I was able to rearrange my day and made an appointment for 3:30pm. When I arrived back at the location at 3:30, I was finally checked in at 3:51. My car was not taken back until 5:06pm. When I asked about they wait, the sales associate noticed my appointment was rang into their system as a walk in and so my vehicle was not a priority. I finally left with my vehicle at 5:50pm. The staff was friendly but they need to work on their system. The only other thing I watched and heard multiple people getting frustrated about was the amount of wait time to talk to an associate at the counter because they were all on phone calls, lobby was full of people waiting to check in and only 3 associates at the counter all on the phone. I understand as I worked retail and had to answer the phone while helping customers but the phone should be placed on hold while you assist the customer in front of you and then return to the call and then take turns between phone and lobby or hire an associate just to answer phones because they got a ton of calls.

One of the best store to buy tires.

Communication and updating service requested without suggestions..

Communication and updating service requested without suggestions..

Communication and updating service requested without suggestions..