Store Details

I would recommend this location as I have never had a bad visit. I met Andrew this time and he was awesome. Very informative and helpful. It’s hard to find quality service and he is IT!

Jack was excellent in sales, professionalism, and courtesy!!! Raven was super in professionalism and courtesy as well!!

Rick did a great job waiting on me. He’s customer focused and very businesslike. I would suggest that Discount Tire find a store for him to manage. The young man who who repaired my tire was equally good. The people I interacted with at this store were first class.

I wanted to take the time to share a detailed review about my experience at the store located at 7649 US-64, Memphis, TN 38133, because outstanding service deserves to be recognized publicly. I visit many businesses on a regular basis, and it is honestly rare today to come across a location where both the store environment and the customer service truly exceed expectations. This visit stood out enough that I felt it was important to write about it. From the moment I walked in, the store immediately gave a strong first impression. The layout was clean, organized, and easy to navigate, which made finding items simple and efficient. The shelves were well stocked, pricing was clearly displayed, and everything felt professionally maintained. You could tell the team running this location takes pride in keeping the store presentable and customer-friendly. That alone already makes a difference, especially for customers like me who often come in with a specific purpose and limited time. What truly made this experience exceptional, however, was an employee named Jack. I want to specifically recognize him because the level of service he provided went far beyond what most people expect during a normal retail visit. Jack was professional, respectful, patient, and genuinely helpful from start to finish. His approach did not feel scripted or forced — it felt natural, attentive, and focused on actually helping the customer. My visit was not a quick or simple one. I own and manage a large vehicle fleet consisting of over a hundred cars, and I came in needing assistance with supplies and products related to maintaining multiple vehicles at once. This meant asking a lot of questions, locating specific items, and making sure I was selecting the right products for different situations. Instead of rushing through the process, Jack took the time to work through everything with me carefully and methodically. He listened closely, asked clarifying questions, and made thoughtful recommendations based on what I actually needed rather than simply pointing me toward random items. That level of attention saved me time and helped ensure I was making the right purchases. Even while the store was busy, he stayed calm, organized, and professional, balancing multiple customers without ever making anyone feel ignored. One thing that really stood out to me was how consistent his attitude was. While helping me, he continued greeting other customers, answering questions, and maintaining a positive and respectful tone with everyone. Whether someone was making a small purchase or needed more detailed assistance, he treated each person with the same level of courtesy. That says a lot about both his character and the culture of the store itself. Efficiency is extremely important to me because my business requires constant coordination and time management. Despite the complexity of my visit, checkout was smooth, questions were answered clearly, and the entire process felt structured and professional. There was no confusion, no frustration, and no wasted time — just straightforward, high-quality service. As someone who works with many vendors and businesses regularly, I pay close attention to professionalism and consistency. Jack demonstrated strong product knowledge, patience, and genuine customer care, which made a lasting impression. Experiences like this build trust, and trust is what keeps customers coming back long term. Because of how well this visit went, I fully plan on continuing to bring more of my business to this location moving forward. When a store takes care of customers properly and employees take ownership of their work the way Jack does, it makes the decision easy. Good service is remembered, and great service earns loyalty. I hope management recognizes the value that Jack brings to this store. Employees like him represent a business in the best possible way and play a major role in customer satisfaction and retention. This location clearly benefits from having someone who genuinely cares about doing the job right and helping customers leave confident in their purchases. Overall, this was one of the most positive retail experiences I have had in a long time. The store was clean and well run, the process was efficient, and the customer service was truly exceptional. I appreciate the professionalism shown during my visit, and I look forward to returning again soon.

Great and timely experience. 100% recommend this location.

Fast and great customer service but they need to reset tire monitoring system before you leave

I will never go anywhere else for tires again! Ordering online was an absolutely seamless process and I was there from the time I parked until the time I got in the car to leave less than 40 minutes. I had one tire installed, but I will definitely be going back.

Yet again outstanding service and super awesome team. This is reason I keep coming back. Thanks All

Jack helped me with my tire and made the whole process quick and easy.

The employees are very attentive and friendly; the vast majority know what they are doing and are professional, although not all, but most are.