New Tires and Wheel Store in Fredericksburg, VA 22407

Outstanding customer service

Anthony took care of me and got me out the door in a timeframe that was exactly as expected given I just showed up at lunch time wanting four brand new tires installed. He quoted me an exact time to expect to be done and he was spot on, actually, it was a little earlier. I wish I could remember the technician that actually performed the tire replacement because he was a standup guy as well. They took care of my truck and got me out the door happier than when I arrived. The cost was clear and the service was top notched. Actually enjoyed watching the guys in the first bay churn cars out as if they were a pit crew - appeared to be having a lot of fun taking care of people.

folks are nice and knowledgeable, won’t push for sales will do what is required and only recommend what is necessary.

I wanted to take a moment to express my sincere appreciation for the outstanding service I received during my recent visit to your location. John, as store manager, demonstrated exceptional leadership and created a welcoming environment that clearly reflects his commitment to customer satisfaction. His positive attitude and genuine care for customers set an impressive standard that resonates throughout the entire team. He went above and beyond by personally assisting me with color matching tire weights and resolving a challenging lug nut issue, showcasing both technical expertise and dedication to problem-solving. Eric provided excellent diagnostic service by accurately identifying my vehicle's needs from the outset. His technical knowledge and thorough assessment ensured that the right solutions were implemented efficiently, which I greatly appreciated. Josiah made my experience seamless from the very beginning by professionally checking me in and taking the time to walk me through each step of the process. His clear communication and attentiveness helped me feel informed and confident throughout my visit. The combination of John's leadership, Eric's technical expertise, and Josiah's customer service excellence has earned my loyalty as a customer. I will enthusiastically recommend your location to others and look forward to returning for all my future tire service needs.

Good customer service

Great experience at Discount Tire! From the moment I arrived, Eric greeted me and already knew I was the first appointment of the day. He showed me where to sit, and my car was taken in for service immediately. After the tire installation, the technician reviewed the alignment check with me and clearly explained the adjustments being made. I was very impressed with the speed of service and the excellent customer service at this location. Highly recommend! ⭐⭐⭐⭐⭐

The staff really took care of me when I somehow ordered the wrong size rear tires for my 911. They got the right ones delivered the same day!

Always very professional and knowledgeable. Their email reminders about my tires. Never have to wait long even if you don't make an appointment.

Employees went out of their way to make sure I was completely satisfied with the service.